Residential Customer Enquiries & Complaints

Phone: 133 298 Monday to Friday 8am to 7pm or Saturday 9am to 4pm (AEST). Overseas? Please call +61 3 8677 7859.
Fax: 1300 799 141
Email: jims.team@australianpowerandgas.com.au
Mail: Australian Power & Gas, GPO Box 2847, Melbourne VIC 3001

Residential Customer Faults and Emergencies

Phone: 133 298 (select option 1) 24 hours a day, 7 days a week.

Business Enquiries and Client Service

Phone: 1300 863 594
Email: business@australianpowerandgas.com.au

Head Office


Phone: +61 2 8908 2700
Mail: Australian Power & Gas, Locked Bag 5004, Royal Exchange, NSW 1225

Investor Enquiries

Phone: +61 3 8677 7859 Monday to Friday 8am to 7pm or Saturday 9am to 4pm
Email: shareholder@australianpowerandgas.com.au
Mail: Australian Power & Gas, GPO Box 2847, Melbourne VIC 3001

Shareholding Enquiries – Computershare Investor Services

Phone: 1300 85 05 05
Web: www.computershare.com

Media Enquiries

The Australian Power & Gas media team is a dedicated resource for media outlets and journalists. The following address is for media enquiries only. The Australian Power & Gas media team does not have access to customer records and is unable to respond to customer enquiries.

Enquiries from accredited media only should be directed to:
media@australianpowerandgas.com.au

Interpreter Services

If you would like to talk to us in your own language, please call the Telephone Interpreter Service on 131 450 and they will contact us for you.

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