Residential Customer Faults and Emergencies
Phone: 133 298 (select option 1) 24 hours a day, 7 days a week.
Business Enquiries and Client Service
Phone: 1300 863 594
Phone: +61 2 8908 2700
Mail: Australian Power & Gas, Locked Bag 5004, Royal Exchange, NSW 1225
Phone: +61 3 8677 7859 Monday to Friday 8am to 7pm or Saturday 9am to 4pm
Mail: Australian Power & Gas, GPO Box 2847, Melbourne VIC 3001
Shareholding Enquiries – Computershare Investor Services
Phone: 1300 85 05 05
The Australian Power & Gas media team is a dedicated resource for media outlets and journalists. The following address is for media enquiries only. The Australian Power & Gas media team does not have access to customer records and is unable to respond to customer enquiries.
Enquiries from accredited media only should be directed to:
If you would like to talk to us in your own language, please call the Telephone Interpreter Service on 131 450 and they will contact us for you.