FAQ

What does retail competition mean for me?
Retail competition in the energy market gives you the opportunity to choose your gas and electricity retailer, so you can choose the offer that best suits you. The best deal for you could be the one that offers lower pricing, different payment options or just great customer service.

What is the difference between a retailer and a network distributor?
The energy retailer buys the gas and electricity on your behalf, while the network distributor looks after the upkeep of the power lines and gas pipes.  We work together to provide the energy to your home.

If I choose Australian Power & Gas as my new energy retailer will I be without gas or electricity supply during the change over?
Not at all.  Physically nothing changes besides the fact that you now deal with us as your point of contact.

Will there be any change to the way the meter is read?
Not at all. The same people doing this now, will keep doing so.

What are the steps involved in signing up to Australian Power & Gas?
It's easy. Once you've signed an Energy Offer, you don't have to do anything else.  We process your Energy Offer and in most cases you will be transferred to us at your next meter read.

Call 133 298 and select Option 3, or email your enquiry to enquiries@australianpowerandgas.com.au to find out more.

What happens if I move house?
As long as you move into an area we currently service, you can simply provide us notice and we can arrange for the changeover. For more information, please visit our moving home section!

What tariff am I on?
Your tariff can easily be found on your most recent account. Otherwise our product specialist team may be able to provide this information by giving us a call on 133 298 and selecting Option 3.  

Who do I contact if I have a complaint?
Firstly please give our understanding customer service team a call on 133 298.  We will try to resolve the situation fairly and promptly.  If you are dissatisfied with the response you receive, you can view our enquiries & complaints process for alternative actions.