What does retail competition mean for me?
Most customers think it’s really good news. It means you now get to choose your gas and electricity retailer and be with the company that suits you. More competition generally means there are better offers around too. The right company for you could be the one that offers lower pricing, different payment options or simply great customer service. We are proud to be highly competitive in all these areas, just check out our plans and prices.
What is the difference between a retailer and a network distributor?
The energy retailer buys the gas and electricity on your behalf, sends your bill, and provides customer service, while the network distributor looks after the upkeep of the power lines and gas pipes. We work together to provide the energy to your home.
If I choose Australian Power & Gas as my new energy retailer will I be without gas or electricity supply during the change over?
Not at all, we wouldn’t dream of it. Physically nothing changes besides the fact that you now deal with us as your point of contact, instead of your old supplier.
Will there be any change to the way the meter is read?
Nope, nothing changes because the same people doing this now, will keep doing it.
What’s involved in signing up to Australian Power & Gas?
We make sure it's really easy to sign up. All you need to do is sign an Energy Offer Form. That's it, you don't have to do anything else. We process your Energy Offer Form and in most cases you will be transferred to us at your next meter read.
Call 133 298, or email your enquiry to jims.team@australianpowerandgas.com.au to find out more.
What happens if I move house?
People move around all the time so we’ve made it nice and easy. As long as you move INTO an area we currently service, you can simply provide us notice and we can arrange for the changeover. For more information visit our moving home section.
What tariff am I on?
Your tariff can easily be found on your most recent account. If you can't find it, give us a call on 133 298 and we'll be happy to help.
Who do I contact if I have a complaint?
If there’s a problem, we’d really like to talk about it with you. Please give us a call on 133 298. We always try to be as understanding as possible and work to try and resolve the situation quickly and fairly. If you are dissatisfied with the response you receive, you can view our enquiries & complaints process for alternative actions.