CUSTOMER SERVICE

At Australian Power & Gas, we’ve looked at all the things other energy companies have been doing wrong (and the things they’ve been doing right), and we’ve built a company from scratch to do things in a better way. Our aim is to bring greater simplicity, efficiency and fairness to the energy market.

With all the things going on in our busy lives today, thinking about energy is probably not at the top of your list. We are genuinely committed to building a better company for you, one that is fast, fair and easy to deal with. With a better structure and better systems in place, and with our simple pricing and special offers, we’re all about saving you time, energy and money.

Our enquiries & complaints policy has been established to help you when you feel dissatisfied with our service about any matter under your energy contract with us. It outlines the fastest way to resolve any issues you have.

Our customer service team is available for you weekdays from 8am to 7pm and Saturdays from 9am to 4pm, simply call us on 133 298.

Getting to know your Energy Accounts

Chances are your Australian Power & Gas Energy Accounts are set out differently to accounts you've received in the past. So, to help you work out what's what, feel free to download a leaflet that provides an explanation of the keys pieces of information on your account.