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22 January 2010

There have been a lot of changes in the Victorian energy industry in recent times – some you may have heard about in the press, some you may not. As your energy retailer, we want to take this opportunity to give you some facts so you can understand how these changes may affect your household.

The Key Facts

The Victorian Government, in conjunction with the five Victorian electricity distribution businesses, has approved the mandatory installation of smart meters into every Victorian household by the end of 2013

• All Victorian electricity account holders will be charged for the roll out of this program from 1 January 2010, regardless of when the new smart meter will be installed
• The electricity distribution businesses are the primary beneficiaries of this program
• The level of customer benefit will largely depend on the ability of customers to shift energy usage into non peak pricing periods
• Retail businesses such as Australian Power & Gas are required to collect these increased charges on behalf of the electricity distribution businesses

Our aim is to provide you with the best information, so you can manage your energy usage. We recommend you read the ‘Australian Power & Gas FAQs – smart meters for more information.